Services & FAQ

It may happen that the address entered cannot be recognized, and you are therefore unable to complete your order. In this case, please contact our customer service.

As soon as you have completed your order, we will send you a confirmation by email with all relevant details regarding your order.

Unfortunately, an order that has already been placed cannot be cancelled, as we process every order immediately to ensure your item is shipped as quickly as possible. If you still decide against the order, you can return the items received to us free of charge within 14 days of receipt.

Unfortunately, it is not possible to change an order that has already been placed. We process every order immediately in order to ship your requested item to you as quickly as possible. Should you decide against the order, you can return the received items to us free of charge within 14 days of receipt of the goods.

Once a purchase is complete, two or more orders unfortunately cannot be manually combined, as the first order is already being processed. We would like to ship this order to you as quickly as possible.

No, unfortunately it is not possible to place an order with us by phone or email.

The FOX'S online shop is currently available in Germany, Austria, Netherlands, Belgium, Italy and Spain. Check www.foxs-fashion.de regularly, as more countries will be added in the future.

If you add an item to your shopping cart and complete your order immediately, there is a 99% chance it will be available for delivery. If there is a certain amount of time between these two processes, it is possible that the item may already be sold out. Adding an item to your shopping cart does not constitute a reservation. If an item you ordered is no longer available, our customer service team will inform you via email. The item you have chosen may also be in stock at one of our stores. You can easily find the nearest FOX'S store in your area using our store locator.

No, there is no minimum order value.

No, unfortunately not at the moment. However, gift vouchers are planned to be available in the future. Sign up for our newsletter to stay up to date.

To make your shopping experience at the FOX'S online shop pleasant and secure, we offer various payment methods:

• Credit Card (Mastercard, VISA)
• Klarna Pay by Invoice
• PayPal

• Wero/Ideal
• Bancontact

Yes, we accept Mastercard and Visa.

After clicking "Order and pay now," you will be automatically redirected to complete your payment. Please have your credit card number, expiration date, and security code (on the back of the card) ready.

Your protection is important to us: your data is secured by SSL technology. Should your credit card be misused by unauthorized parties nonetheless, you can lodge an objection with your credit card issuer. In such cases, you will generally receive a full refund, as the costs are usually covered by the credit card issuers.

If you have selected PayPal as your payment method, we will redirect you directly to PayPal at the end of the ordering process. If you are already a PayPal customer, you can log in there with your user details and authorize the payment. If you do not yet have a PayPal account, you must first open one in order to complete the payment. Should you return any items, we will credit the amount back to your PayPal account.

As soon as we have successfully received your payment, you will receive a payment confirmation and your invoice by email.

We will confirm receipt of your order/return via email. You can also view the remaining invoice amount there. Do you have further questions? Then please feel free to contact our customer service at info@foxs-fashion.com.

We are happy to send you a copy of your invoice at any time. Simply contact our customer service team using the contact details provided and please have your order and customer number ready.

Yes. Once we have processed your return, we will send you the updated invoice via email.

If you have received a payment reminder or dunning notice, please first check the following points:

Have you already paid? It can take up to five business days for your payment to reach us. In this case, you can ignore the reminder.

Did you enter the payment reference correctly? Ensure that the customer number and invoice number are included in the payment reference field. If you are missing the invoice, our customer service team will be happy to help – or you can check your customer account under "View order".

Did you transfer multiple invoice amounts together? It may happen that amounts cannot be clearly assigned to the respective invoices. In that case, please contact our customer service.

Have you sent back a return? Please be patient. A credit note can take up to 10 business days.

Have you not yet transferred the outstanding invoice amount? Simply pay it now. Please provide the payment reference in the intended field and transfer the amount to our account.

Yes, your purchase is secure. The digital transmission of your personal data, including credit card and account information, is protected by a secure SSL (Secure Socket Layer) connection. This encryption technology ensures that your data can only be read by our payment system. Protecting your data is FOX’S highest priority. All personal data is treated as strictly confidential and will not be disclosed to unauthorized third parties. Note: Your password is the crucial protection for your data. It must be at least eight characters long and contain both letters and numbers. Please avoid saving personal login credentials on public computers or devices. Please remember to update your password in your browser's memory after changing it, if you have saved it there. Otherwise, it could happen that the old password is pre-filled the next time you log in, causing the login to fail.

You can have your order delivered either to an address within Germany, Austria, the Netherlands, Belgium, Italy and Spain or to a DHL Packstation.

At checkout, you can specify your desired delivery address under the "Delivery" section. If you would like to use a different delivery address, you can also save it there. You can choose between addresses already used, a DHL Packstation, or an entirely new address.

It may happen that you are unable to complete your order because the address you are using is not recognized. In that case, please contact our customer service team, and we will be happy to add the new address. Until then, you will unfortunately not be able to order on account, but you can still use our other secure payment methods.

As soon as your order is on its way to you, we will inform you via email and send you the tracking number for your package. You can use this to track the status of your delivery at any time.

We strive to ensure that your order arrives on time and in perfect condition. We have had the best delivery experiences with DHL Go Green. With DHL Go Green, the delivery time is generally 2–4 working days.

No. Because sustainability is important to us, we take care to ship as climate-neutrally as possible. That is why we do not offer express shipping.

Germany & Austria: Regardless of order value and payment method, shipping costs of 5.95 EUR apply for shipping with DHL Go Green.

Netherlands & Belgium & Italy & Spain: Regardless of order value and payment method, shipping costs of 7.99 EUR apply for shipping with DHL Go Green.

If you have received an incorrect or defective/soiled item, please return it with a note on the return slip.

Please do not accept any package that you have not ordered. Have you already accepted it? Then please return it with a note stating that you received an unordered/incorrect package.

If your package was damaged during shipping, please document this with photos and report the damage at your nearest DHL post office. If you have any questions about this, simply contact our customer service.

When opening the damaged package, please check whether the order is complete. In the event of any loss, please contact us immediately. Photos of the damaged box and the incomplete items are helpful in this regard.

As a rule, your order will be delivered to your specified address within 2–4 business days. If you are still waiting for your package four days after the order confirmation, please first check:

• the delivery status using the tracking number sent via email

• whether your provided delivery address is correct

• whether a neighbor has accepted the delivery

• whether the package has been left at the nearest post office. Still don't know where your package is?

Then please contact our customer service.

Once you have clicked "Order now" during the checkout process, your delivery address can unfortunately no longer be changed.

Currently, FOX’S does not offer a collection service for returns or complaints.

You can conveniently return ordered items to the Fox's-Fashion Online Shop within 30 days of receipt. Returns are free of charge.

Germany & Austria

Please visit our returns portal to do so.

How to register your return:

1. REGISTRATION

Register your return in our digital returns portal. You will need your order number and your postal code for this.

2. SELECT ITEMS

Select the items you would like to return.

For customers in Germany: You will receive a QR code that you can save digitally on your smartphone or print out.

For customers in Austria: Download the generated return label as a PDF file using the "Download label" button. Print the label and attach it visibly to your package.

3. PACKAGING

Place the items back in the package, well-packed.

Ensure that the items are in their original condition.

4. RETURN

You can drop off your package at one of the following locations:
Post office branch
DHL Parcel Shop
DHL Packstation
DHL delivery person

The QR code will be scanned there and the return label will be printed for you on site.

Your package will be sent back to us.

5. REFUND

As soon as your return has been received and processed at our warehouse, the refund will be issued to the original payment method you used when placing the order. This process can take up to 14 business days.
You can track the status of your return at any time during the return process.

Netherlands & Belgium & Spain & Italy

1. RETURN FORM

Please use the enclosed return document and indicate the reason for your return there.
Include the completed return form in your return package.

2. PACKAGING

Place the items carefully back in the package.
Please ensure that the items are in their original condition.

Use the following return address:

Finecom Logistics GmbH
Otto-Brindl-Straße 1
94447 Plattling
Germany

3. RETURN

You can send your return via post, DHL, or any other shipping provider of your choice.
Return shipping costs are borne by the customer.

Please keep the tracking number until your return has been received by us and the refund has been processed.

4. REFUND

As soon as your return has been received and processed at our warehouse, the refund will be issued via the originally used payment method.

Please note that this process can take up to 14 business days.

Once your return has been received and processed at our warehouse, the refund will be issued to the original payment method used for your order. This process can take up to 14 business days.

For payment by invoice: If you have already paid the invoice, the overpaid amount will be promptly refunded to the original account upon return of the goods.

For payment by credit card: If you paid by credit card, the refund will be credited to your credit card account.

For payment via PayPal: If you paid via PayPal, the refund will be credited to your PayPal account.

FOX’S is characterized by high quality standards, impeccable workmanship, and a great attention to detail. In rare cases, items may not meet our requirements. Should this be the case with an item you have ordered, we apologize for the inconvenience. You are, of course, welcome to lodge a complaint with us regarding the goods.

Please contact our customer service department, providing your order number and a brief description of the defect.

FOX’S items purchased in retail stores can be returned directly to those locations.

No, there are no items excluded from returns.

Unfortunately, for logistical reasons, it is not possible to return, complain about, or exchange items from the FOX'S online shop at retail stores.

As a rule, a return takes up to 5 working days. We will notify you via email once the return/complaint has been received. If the feedback takes an unusually long time, please first track the return using the tracking number or contact our customer service.

Should you have any questions regarding the cleaning or repair of your purchased item, please contact us at any time. We are happy to assist you with any uncertainties.

Should you require spare parts, please feel free to contact our customer service. Unfortunately, we cannot always guarantee that the specific part you need is in stock. However, we strive to provide you with a suitable replacement. Common spare parts include: buttons, press studs, rivets, zipper pulls (no complete zippers) as well as leather labels and logos for sewing on.

FOX’S stands for sustainable fashion: We select high-quality materials with great care, ensure environmentally friendly and resource-saving processing, and are committed to fair trade. We consciously produce in small quantities to avoid overproduction and the need to discard clothing.

We are continuously working to enable environmentally friendly shipping and also prioritize a sustainable concept for our packaging.

No, in the interest of protecting the environment, we have made the conscious decision not to offer a gift-wrapping service. We want to help reduce the consumption of packaging materials and hope for your understanding.

You can find the size guide on the product pages and in the footer at the very bottom of our website.

If your desired item is sold out, you can conveniently be notified as soon as it is back in stock. Simply click on "Notify me" on the desired item. An input field will open where you can enter your email address and select your preferred color and size. Finally, confirm your request by clicking "Notify me when available".