Returns

You can conveniently return the ordered goods to the Fox's-Fashion online shop within 30 days of receipt. The return is free of charge.

Germany & Austria

To do this, please visit our returns portal.

How to register your return:

1. REGISTRATION

2. SELECT ITEMS

Select the items you would like to return.

For customers in Germany: You will receive a QR code that you can save digitally on your smartphone or print out.

For customers in Austria: Download the generated return label as a PDF file using the "Download label" button. Print the label out and attach it visibly to your package.

3. PACKAGING

Place the items well-packaged back into the package.

Make sure that the items are in their original condition.

4. RETURN

You can drop off your package at any of the following locations:
Post office branch
DHL Parcel Shop
DHL Packstation
DHL courier

The QR code will be scanned there and the return label will be printed for you on-site.

Your package will be sent back to us.

5. REFUND

As soon as your return has been received and processed at our warehouse, the refund will be issued to the original payment method you used for your order. This process can take up to 14 business days.
During the return process, you can track the status of your return at any time.

Netherlands & Belgium & Spain & Italy

1. RETURN FORM

Please use the enclosed return document and indicate the reason for your return there.
Enclose the completed return form with your return in the box.

2. PACKAGING

Place the items carefully back into the package.
Please ensure that the items are in their original condition.

Use the following return address:

FineCom Finishing-eCommerce-Logistics GmbH
Otto-Brindl-Straße 1
94447 Plattling

3. RETURN

You can send your return via Post, DHL, or any other shipping service provider of your choice.
The return shipping costs are borne by the customer.

Please keep the tracking number until your return has been received by us and the refund has been processed.

4. REFUND

As soon as your return has been received and processed at our warehouse, the refund will be issued via the originally used payment method.

Please note that this process can take up to 14 business days.